Terms & Conditions

PLEASE READ THIS INFORMATION CAREFULLY AS IT CONTAINS IMPORTANT DETAILS ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY. BECAUSE OUR NATURAL HAIR IS 100% VIRGIN HUMAN HAIR AND EACH INDIVIDUAL BUNDLE COMES FROM A SEPARATE DONOR WE CANNOT GUARANTEE HAIR COLOR OR TEXTURE. OUR NATURAL HAIR COMES IN A WAVY OR CURLY PATTERN, THE COLOR WILL RANGE BETWEEN A NATURAL 1B AND 2. 

PAYMENT TERMS

WE ACCEPT ALL MAJOR CREDIT CARDS. AS SOON AS YOU PLACE AN ORDER ONLINE YOUR CREDIT CARD WILL BE CHARGED VIA PAYPAL.

ORDER PROCESSING

OUR BUSINESS HOURS ARE MONDAY THROUGH FRIDAY FROM 10:00 AM TO 5:00 PM EST.

ALL ORDERS RECEIVED BEFORE 5:00 PM EST ARE PROCESSED AND SHIPPED THE NEXT BUSINESS DAY. ORDERS PLACED OVER THE WEEKEND WILL BE SHIPPED FIRST THING MONDAY MORNING UNLESS IT IS A HOLIDAY. 

PRODUCT AVAILABILITY

IF ANY PRODUCT IS OUT OF STOCK, UNAVAILABLE OR IF WE ARE JUST SIMPLY UNABLE TO FULFILL YOUR ORDER WE WILL CONTACT YOU IMMEDIATELY TO FIND OUT IF YOU ARE INTERESTED IN RECEIVING A SUBSTITUTION. IF A SUBSTITUTION IS NOT ACCEPTABLE YOU MAY WISH TO TERMINATE THE SALE IN WHICH CASE, WE WILL REFUND THE AMOUNT CHARGED TO YOUR CREDIT CARD.

PLEASE NOTE: PRICES, SPECIFICATIONS, AND AVAILABILITY OF PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE. 

REPLACEMENTS

NO REFUNDS ARE PERMITTED. 

SHIPPING DELAYS

FOR YOUR CONVENIENCE IT’S ALWAYS ADVISABLE NOT TO WAIT UNTIL THE LAST MINUTE TO PLACE YOUR ORDER. IF YOU HAVE A DEADLINE, HAIR APPOINTMENT OR ANY OTHER ENGAGEMENT IT IS ALWAYS BEST TO ORDER IN ADVANCE IN CASE OF UNEXPECTED DELAYS. AN EMAIL CONFIRMATION WILL BE SENT FOR A DELIVERY ESTIMATE WHEN YOU PLACE YOUR ORDER BASED ON THE INFORMATION WE RECEIVE FROM USPS. WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS , DUE TO HOLIDAYS, INCLEMENT WEATHER, NATURAL DISASTERS, OR CARRIER DELAYS. HOLIDAYS DO NOT COUNT AS A WORKING BUSINESS DAY. IF YOUR PACKAGE IS DELAYED WE WILL NOT OFFER A REIMBURSEMENT OF SHIPPING CHARGES. FOR ASSISTANCE, EMAIL CANVASANDMANE@GMAIL.COM.

LIMITATION OF LIABILITY

CANVAS + MANE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR, OR THE PROVISION OF SERVICES AND SUPPORT.  CANVAS + MANE WILL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS, CANVAS + MANE  IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT CANVAS + MANE ,  IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.

IF YOU HAVE ANY QUESTIONS PLEASE EMAIL CANVASANDMANE@GMAIL.COM.